Return Policy

Your satisfaction is our number one priority. We will happily exchange or refund your purchase. We will provide an exchange or refund if:

  • You return the item/s within 60 days of purchase.
  • You produce either your original receipt or other adequate proof of purchase.

The item is in re-saleable condition, meaning that:

  • The item/s are in its original packaging, including instruction manuals and all other accessories/parts.
  • The item/s are unworn, unused, unassembled and in its original condition.
  • The packaging has no marks, rips, tears and has not been drawn on.
  • Please do not attach any labelling to the outside of the packaging.

If any of these requirements are not deemed acceptable, Flush bathroomware reserves the right to deny an exchange or refund, unless the goods are faulty.

Please note that a restocking fee will apply to orders returned within 60 days

If you do wish to exchange or cancel your order, please call or email us directly. Have your order number or Invoice number ready.

How To Return An Item

You can return an item instore or by sending to the following address:

Returns
Flush bathroomware
121a Brisbane Road,
Mooloolaba,
Sunshine Coast, QLD 4557

It is your own responsibility to return your item/s to us in the safest and most secure way to avoid any loss or damage. Please ensure you have attached your name, invoice/order number, and a contact number to your returned goods.

 

Non Returnable Items

Flush bathroomware will not accept the return of items from the following categories under any circumstances (Including change of mind):

  • All Sale Items
  • Ex display items
  • Used Goods
  • Custom Furniture including Vanities, Mirrors, Cabinets, Stone tops, Concrete Products, Shower Trays & Glass.
  • Damaged/ Clearance Products
  • Any item/s that is specifically ordered in or custom made.

However if any of these products are faulty, not fit for purpose or do not match the sample or description, they will be eligible for a return.

 

Postage/Freight Costs

Postage costs for returning items will be at your own expense. If your item is faulty, damaged or we have incorrectly sent the wrong product, please contact sales@elitebathroomware.co.nz and we will arrange the return postage of your item/s.

Please be aware if any item/s you are returning comes back damaged, we will be unable to provide an exchange or refund.